Policy

Refund and Return Policy

Letstrack is pleased to provide a 15-day money back guarantee. However, this is valid only : If you buy upto 2 pieces only & Place the order online. We encourage you to install and test the devices within 15 days of receiving to ensure you are fully satisfied with your purchase.

Please inform us of any order discrepancy or damage within 48 hours of the delivery date. For all refunds, simply return the product in the original packaging complete with all accessories. Refunds will be issued within 7 business days.

Devices must be as originally supplied and in good physical condition to qualify for a refund.

Note: we provide one year warranty on Letstrack GPS tracking devices when covered by the Letstrack service package. Devices covered by the Letstrack Basic service package have the standard one year warranty. Faulty or defective units will be replaced free of charge within these warranty periods.

Please note that this Return and Cancellation Policy does not apply to term contracts such as Client Service Agreements.

15-Day Money Back Guarantee

Letstrack is pleased to provide a 15-day money-back guarantee starting from date of installation. We encourage you to install and test the devices within 15 days of receiving the device to ensure you are fully satisfied with your purchase. However, such money-back guarantee is not applicable on any AIS-140 devices as once they’ve been installed and activated, one cannot seek deactivation of the same further claiming a refund on it. Therefore, please take note that the buying of AIS- 140 is absolute and complete and in no event refundable.

After 15 Days

No refunds will be given after 15 days.

Claims

Any claim to Letstrack whatsoever shall be deemed waived, unless presented in writing within 15 days of the occurrence that gave rise to said claim.

Return of damaged or non-operational units

If you believe you have received a damaged or defective product, or if the product ceases to function correctly after installation, please return it immediately for exchange or testing. If a device is deemed to be defective, we will ship you a refurbished unit free of charge. We are not responsible for any loss or damage to products in shipping from your location to Letstrack.

Services/Renewals

Once opted no cancellation/refund for Services/Renewals.



Letstrack TAG Warranty and Refund Policy

Letstrack Hardware Limited Warranty

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

Letstrack warrants that your Letstrack hardware product ("the Product") will be free from defects in materials and workmanship for a period of 6 months from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, Letstrack will, at its sole option and subject to applicable laws: Repair or replace it with a new or refurbished product or component; or refund the original purchase price upon return of the defective Product.

This Warranty does not apply
(a) product you purchase from unauthorized resellers;
(b) where the instructions for use and activation of the Product are not complied with;
(c) where the Product is used with a jailbroken or rooted mobile device; or
(d) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.
(e) products purchased by an employer for use by employees at the workplace and the product manufacturer has provided warnings or instructions to the employer;
(f) products forming a component of an end product where harm is caused by the use of the end product and the product manufacturer has provided warnings or instructions to the purchaser of the component;
(f) products meant to be used by experts and the product manufacturer has provided warnings or instructions to the experts;
(g) product used under the influence of alcohol or un-prescribed drug.

The product manufacturer will not be liable for failure to provide a warning of danger, which is obvious or commonly known.

This warranty is in addition to any rights you may have under applicable law including the Indian Consumer Protection Act (CPA 1986) If you believe you are entitled to a remedy under the CPA or other local law, please contact us at www.letstrack.in

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Claims process: To obtain remedies under this Warranty, Letstrack must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Product Authorization ("RPA") from Letstrack and return the defective Device together with proof of purchase to the address specified by Letstrack in connection with the RPA. Consumer shall bear the cost of shipping the Device to Letstrack. By sending the Device, Consumer agrees to transfer ownership to Letstrack.

Letstrack may not return the original Device to Consumer. Letstrack warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Letstrack shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Letstrack without a valid warranty claim or without a RPA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Letstrack’s sole discretion.

To obtain an RPA from Letstrack, consumer can use Letstrack app to obtain RPA request number.

Letstrack Refund Policy

If you are the original purchaser of the Product and you are not satisfied with this product, you may return it in its original condition within thirty (30) days from the date of delivery and receive a full refund.

We have worked very hard to create a product you will love and we believe you will love your Letstrack product. However, we realize the Product you receive from Letstrack may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the Product may return all Letstrack purchased in the original transaction, in their original condition, with the original receipt and packaging, within 15 days of the date of delivery to the original retail purchaser and Letstrack will exchange it or provide a full refund back to the original form of payment for the original purchase price. Please note that this policy applies only to Products you purchase directly from Letstrack or its authorized reseller. This is in addition to your legal rights and your rights under the Letstrack hardware one (6) months warranty referred to above.

There are a few important things to keep in mind when making your return request

  • Letstrack can only refund orders placed directly through our authorised reseller. If you purchased your Letstrack Tag(s) through another party/ecommerce, please contact them for return instructions.
  • You can return your Letstrack Tag for a refund within 15 days from the day you received your Letstrack Tag shipment
  • The order must be returned in good condition with its original packaging.
  • Partial returns are not eligible for refund (example: If you ordered 3 Letstrack Tags, you must return all 3 Letstrack Tags to receive a refund)

Instructions for refund

  • Begin by submitting a return request by select Returns and Refunds in Letstrack website.
  • Within one business day, our Customer Care center will send you an email/SMS with a Return Product Authorization number (RPA) along with further instructions on how to return your order.
  • When you are ready to ship your returned order, we recommend using a shipping service that is able to track shipments, so that you are able to track your shipment. Just a reminder, Letstrack is not responsible for shipping costs associated with the return order.
  • Once we receive your returned order, we will verify that all Letstrack Tag in your original order are present and conduct a quality check on them.
  • Once the return is processed and approved, a confirmation email/SMS will be sent to you with information on when you should expect your refund
  • Your refund will be returned to your original form of payment